Shipping policy
Shipping Policy
Processing & Order Preparation
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Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Order Tracking: You will receive a notification email with a tracking number as soon as your order has shipped.
Shipping Rates & Delivery Estimates
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Standard Shipping: Estimated delivery time is 3 to 5 business days. Flat rate shipping fee of $6.99 (or Free Shipping on orders over $70).
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Express Shipping: Estimated delivery time is 1 to 2 business days. Calculated at checkout based on destination and weight.
Customs, Duties, & Taxes
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International Shipping: Shipping charges for your order will be calculated and displayed at checkout.
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Taxes & Duties: home-garden.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Order Issues
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Damaged Items: If you receive your order damaged, please contact us within 7 days of delivery with your order number and photos of the item’s condition..
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Lost Packages: If your tracking indicates delivered but you haven't received your package, please check with neighbors or contact your local carrier before reaching out to support at ismailyafai34@gmail.com.